Above & Beyond Above & Beyond explain everything thoroughly. We were amazed at how smooth the entire process was. It was a difficult day for us all, but everything was taken care of by the staff. We are still getting compliments on how beautiful the service was. They did a great job with my dad’s appearance, he looked remarkably better than how he looked at the hospital. Kroeger Funeral Home, Inc. Logansport, Indiana The staff at Kroeger are kind and compassionate, thorough, knowledgeable, took their time, and made sure everything was done according to the family’s wishes. The funeral director was detailed and shared all information we needed in a transparent fashion. They also managed the COVID restrictions very well & still met our family’s needs. The staff was very hospitable and open to our wishes. They also provided transportation to the church. We would not do anything different. We feel our service honored our father’s life and provided exactly what we needed to get through this difficult time. Wetzel Funeral Home & Crematory, Inc. Hanover, Pennsylvania The team was professional and unobtrusive during the service. The IT professional went out of his way to make sure we had a thumb drive with the photo slideshow and the streamed service to share with other family. He also did a great job organizing a pile of photos into a As funeral directors are forced to change the way they do business amid the pandemic, feedback from the families you serve is more important than ever - and you can get it even faster if you encourage families to fill out the online form instead of using the paper form. Not using online forms yet? Contact Krystal Flores at KFlores@OGR.org to get your funeral home’s custom link. www.ogr.org | The Independent® 41 meaningful keepsake. Mr. Miller arranged a viewing before cremation to accommodate schedules of family. Warren Miller did a phenomenal job with his team developing good options for outside visitation (at Trinity’s Portico) and a church service at the funeral home for family. He listened carefully to what we wanted for our wife/mother and offered good suggestions, even during a time with limited options due to COVID. He was available at all hours, even answering his cell phone one evening “thank you for calling, how can I help?” This is true customer service! He also delivered flowers from the service to our home to allow the family to eat together without having to worry about taking care of this task. The live streaming was great and watched by numerous family and friends later, and the tv with the running “slideshow” was fantastic. The urn ark was also a great suggestion. Under the restrictions created by COVID, our service was the best we could have hoped for. We are grateful that we were able to have 150+ people at the outside visitation and a beautiful church service at the funeral home for family. The Family Contact Program is a FREE member benefit that is simple to use and offers valuable information on your funeral home’s operations, services and staff through surveying families you’ve served. Join OGR’s Family Contact Program today and you could be one of next year’s Exemplary Service Award winners. For more information or to sign up, visit OGR.org/family-contact-program or contact us by email at FamilyContact@OGR.org or (800) 637-8030. FAMILY CONTACT
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