Above & Beyond Above & Beyond These select Above & Beyond comments are about members who have received outstanding comments on Family Contact surveys for providing exemplary service and going above & beyond expected service levels. These members are now eligible for the Exemplary Service Award. Strunk Funeral Homes Vero Beach, Florida The entire staff was there for us. Their patience and understanding were assuring to us in a time of need. They never rushed us or were impatient with us. They were understanding and compassionate. Everything was done with love and in a quick manner. They worked hand in hand with our church, in coping with grief, gave us space to think and discuss personal matters and went out of their way to be sure we got everything we needed. Please note this was hard to do so quickly after our lose, but Strunk Funeral Home went far above expectations so I can brag on there. THEY ARE THE BEST! Davenport Family Funeral Home and Crematory Crystal Lake, Illinois Everyone we encountered was compassionate and professional. When we requested anything, they responded immediately or made it clear when it would be ready. We are very pleased we had the same funeral director who had helped with my father three years before. She remembered our family clearly and even remembered having spoken with the deceased (my husband). She involved the same assistant who had been involved in my father’s funeral. I cannot over emphasize how grateful we were to work with someone we had met and who knew us. She presented all options clearly and gave us all the time we needed to make decisions at a time when all decisions were difficult. She provided an email address where we could reach her and responded to all questions quickly and clearly. We could not have received better service anywhere. There was nothing I would do differently. This was exactly the service I wanted. 40 www.ogr.org | Spring 2021 FAMILY CONTACT THE GOLDEN RULE Above & Beyond Schoppenhorst, Underwood & Brooks Funeral Home, Inc. Shepherdsville, Kentucky Every staff we encountered was professional, compassionate, friendly, and always ready to respond with immediacy to our needs. Every aspect of the facility and staff was impeccable. Conner’s tone of voice and rate of speech was comforting. He was an excellent listener and followed our rambling dialogs without interrupting, and he provided us with information and direction with our decisions. He was professional, compassionate, friendly, and supportive. He never pressured us with any decisions and was patient throughout our first appointment and each interaction thereafter. Words cannot describe how excellent this was. Family and friends allowed to visit, but at the same time they professionally handled following all CDC rules and keeping everyone safe and comfortable. The ceremony was beautiful, but also safe. We feel like we were family to this funeral home. So much kindness and understanding. Every aspect was beautiful! This funeral home fulfilled beyond our expectations. We will always be thankful to you for this, and to Conner and Don for their tender care of us and our family and guests. Anderson Funeral & Cremation Service Belvidere, Illinois We worked directly with Montana Patterson at Anderson. She was completely professional and overall amazing to work with. Every detail was covered, she answered every question promptly, and was so compassionate towards the family. Working with Montana during the planning process made everything so much easier. She was completely compassionate in working with us and took her time to
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