2 Patient Guide Your Care Team MercyOne is devoted to keeping you wellinformed so you can be an active and engaged member of your health care team. If you do not understand something about your care or a procedure, ask your caregiver to explain it before giving consent. We also recommend inviting a trusted family member or friend to be with you, to ask questions and to take notes while talking with your health care provider. Providers Health care providers may include physician assistants, nurse practitioners: ⬤ Your attending physician–supervises your treatment ⬤ Hospitalists–physicians who make rounds at the hospital in place of your personal physician ⬤ Residents–those who have received their medical degrees and are now specializing in a selected field of medicine Nurses Nurses are a critical link between you and other members of your health care team, and help communicate your needs, explain important treatment information, plan and evaluate your care and administer medications and IV placements. ⬤ Hourly nurse rounding Completed by staff on the unit to ensure that we have the patient needs met in a timely fashion. This includes your primary nurse as well as nursing assistants and therapy staff. ⬤ Nurse leader rounding Leaders will round each patient room as well as our regular staff. Nurse leaders are available Monday through Friday and attempt to get to every room every day. This is a great opportunity for you as the patient to acknowledge great care received and to get any questions or issues addressed as soon as possible. Patient Care Assistants/Technicians Under the supervision of providers and nurses, Patient Care Assistants/Technicians help make sure you are comfortable and safe during your stay. Patient and Family Care MercyOne offers social workers and case managers who are dedicated to helping you and your family cope with the ongoing social, emotional and financial issues you may face during your stay. Pharmacists A pharmacist will review your medication orders and work with your providers and nurses to ensure you are given safe and accurate medication. Interpreter An interpreter is available 24 hours a day. This may be through face-to-face, telephonic and/or video remote methods of communication. Patients and families have a right to be communicated with in a language they can understand. Please request these services through your nurse or care provider. We also have access to hearing amplifiers, magnifiers and a computer with sign language options for our hearing impaired.
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