Patient Guide 1 Welcome to MercyOne Siouxland Welcome and thank you for trusting MercyOne Siouxland for all your health care needs. Our compassionate health care providers are dedicated to caring for you during and after your stay. This guide provides information or answers to your questions. Our goal is to support, educate and empower you as an active participant in your care. Please ask questions and let us know how we can help you. Thank you again for choosing MercyOne. TABLE OF CONTENTS Your Care Team .................................................................... 2 Your Safety .............................................................................. 3 Stop the Spread of Infection ............................................. 5 Pain and Comfort Management .....................................6 What Observation Status Means .....................................8 Staying Connected ...............................................................8 Patient Accommodations ...................................................9 For Your Loved Ones ...........................................................10 Your Personal Privacy and Security ................................11 Other Services ......................................................................12 TV Channel Guide ................................................................19 Campus Map .......................................................................20 QUICK REFERENCE PHONE NUMBERS: Home Medical Equipment 712-233-5151 Billing/Insurance /Medicare Questions 712-279-2446 Financial Counseling/Assistance 712-279-2323 Patient Financial Services regarding your bill 866-494-3001
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