Mission, Vision and Values Our Mission SERVICE EXCELLENCE MercyOne serves with fidelity to Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities. Our Vision MercyOne will set the standard for a personalized and radically convenient system of health services. Our Values Integrity. We are faithful to who we say we are. Commitment to the Poor. We stand with and serve those who are poor, especially the most vulnerable. Compassion. Solidarity with one another, capacity to enter into another’s joy and sorrow. Excellence. Preeminent performance, becoming the benchmark, putting forth our personal and professional best. Justice. We foster right relationships to promote the common good, including sustainability of the earth. Stewardship. We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. Reverence. We honor the sacredness and dignity of every person. Please share any concerns regarding your care by talking with a nurse manager. Additionally, you may receive a survey in the mail shortly after your stay. We value your responses and your feedback. Our goal is for you to experience excellence in your care and the way we care for you as a person. Our goal is for you to experience excellent, individualized and personal care. At MercyOne, service excellence means taking the time to understand your needs, treating you with respect and compassion, helping you understand what’s happening and why, and going the extra mile to exceed your expectations. You can expect us to: ⬤ Protect your privacy and the confidentiality of your health information. ⬤ Maintain clean and safe surroundings. ⬤ Respond promptly to your health care needs. ⬤ Treat you with courtesy, friendliness and respect. ⬤ Provide safe and high-quality care.
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