Healthwatch Gloucestershire 13 How we provide people with advice and information Finding the right care or support can be worrying and stressful. There are number of organisations that can provide help, but people don’t know where to look. Last year we helped 176 people access the advice and information they needed. You can come to us for advice and information in a number of ways including: + Specific advice and information online + Our contact us form + At community events + Promoting helpful services across our social media channels + Over the phone Case study: Emergency dental care Many people don’t know where to find help when they are visiting a different county. We were contacted by Angela, a visitor to Gloucestershire who needed information on where to go to access emergency dental care. Healthwatch Gloucestershire were able to signpost her to the local Gloucestershire Dental Access Centre to seek support. Angela was not able to find the information from other sources, so was grateful for the help and information. Case study: Making a complaint We have found that patients don’t always know how they can complain or log concerns about their care. A client called to talk about their experiences in the local community hospital. They wanted to know how to make a complaint or to log their concerns directly with the hospital. We were able to signpost them to the Patient Experience Team and to give them information about the POhWER advocacy service, for support with their complaint.
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