Healthwatch Gloucestershire 14 Case study: Community Transport For Gloucestershire residents who need help to attend health and care services, we have found accessing Community Transport can be confusing and stressful. The Community Transport service offers door-to-door journeys for individuals unable to use public transport or those living in isolation. Rachel called us to help her sort out some transport to get to an appointment at Gloucestershire Royal Hospital. She had used Arriva Transport before but was told she could not book directly with them. She found it impossible to get through to anyone on the number she had been given, despite trying over several days at different times. She was now getting very upset about it. Healthwatch Gloucestershire contacted the number she had been given to check it. Arriva advised that the client had been given the incorrect number and that she should call the Patient Transport Advice Centre to book her transport, although it would be Arriva who transported her once it had been booked. Rachel was grateful to Healthwatch Gloucestershire after becoming upset and stressed at the thought of her missing her appointment. Are you looking for help? If you have a query about a health and social care service, or need help with where you can go to access further support, get in touch. Don’t struggle alone. Healthwatch is here for you. w: www.healthwatchgloucestershire.co.uk t: 01452 504 989 | 0800 6525193 e: info@healthwatchgloucestershire.co.uk
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