6. Damage caused by neglect in finishing or maintenance or by failure to comply with the finishing, maintenance, and installation information available upon request from DSA. This includes but is not limited to failure to seal all six (6) sides of the door within a period of 30 days of receiving of the door and regular homeowner maintenance to the finish of the door. Painting a wood door using an opaque dark color will damage the door surface. The use of any opaque dark colors will expose a wood door to extreme UV absorption and will result in high surface temperatures. High surface temperatures and excessive UV exposures will cause severe damages to the wood surface. 7. Damage caused by excessive trimming. Generally excessive trimming means no more than 1” to be trimmed from the bottom rail, and no more than ½” from the side and top rails. However, this will vary depending on the style and specification of some doors, which allows substantially more to be trimmed. Please check with DSA for advice. 8. Any damage as a result of over exposure due to installation in an unprotected opening. Doors should not be installed without sufficient roof or overhang protection, which can lead to excessive exposure to the sun and/or precipitation. Sufficient roof overhang will vary depending on the installation and weather patterns or the area in which the door is installed. However, typically it means that doors must have a porch or overhang extending outwards from the entry for a distance of one half of the height measured from the bottom of the door to the under part of the overhang that is furthest away from the entry or door. 9. 10. 11. All small surface checks or shakes that are 1/32” in width or 2” in length. Product failure of any nature due to improper installation. Movement or swelling in panels for up to 3/16” or less. Timber is a naturally grown product and is subject to changes due in variations in temperature and humidity. Occasionally, you may experience panel movement and typically this can be noticed around the edges of the panel, which can leave what is termed as a “stain line.” This expansion and/or contraction is perfectly normal as the construction of the door allows the panels to expand and contract at will. This panel construction is more commonly referred to as ‘floating’ panels. 12. Damage caused by the installation of a storm door. If you must install a storm door it is highly recommended that it is well ventilated to eliminate the build up of heat, which can have adverse effects on your main entry door behind it. 13. 14. 15. Leakage around a speakeasy window offered as and option in a number of our doors. Attempts to repair our product other than carried out by DSA or approved subcontractor. Discoloration of decorative hardware such as handle sets, Clavos, Grilles, etc. Hardware warranty is passed through from third party manufacture issued guidelines.

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