WARRANTY WOOD DOOR 1 YEAR LIMITED WARRANTY DSA warrants, subject to the conditions and exclusions stated below, that all stile and rail hardwood doors sold by the company are of merchantable material, quality, and workmanship and to be free from defects of any of the aforesaid that would deem our product unsuitable for normal and recommended use for which it is sold, for up to a period of 1(one) year from date of shipment. This will apply, only if installed, within the continental USA. DSA warrants its doors only to the first purchaser or to the original purchaser of the residence to which the door is to be installed. In the event of a warranty claim, DSA reserves the right to, at our discretion, repair the said door if possible or ship a replacement door to the person(s) making the warranty claim. Any claims must be made in writing to DSA at 10681 World Trade Blvd., Raleigh NC 27617, within the applicable time period. Except as otherwise expressly provided herein, DSA shall not be responsible for the costs of installation or finishing labor of the replacement of original door or for any other related costs of the replacement door(s). This shall be the sole responsibility of the warranty claimant. This warranty shall be void if the door falls subject to misuse or abuse or has not been correctly stored, installed or maintained in a reasonable workmanlike manner. All product damages from shipping or manufacturing must be reported within 30 days after unit shipped our facility. Anything that is reported after the 30-day period will be evaluated on a case by case basis. The following shall not be considered as defects in material or workmanship, and are therefore not covered in this warranty. 1. Warp on any 6’8” door not to exceed 1/4” (one fourth of an inch) in any plane of the door itself. Doors that are 36”, 42” x 96” x 1 3/4”, 2 1/4” shall not exceed½1/2” (one half inch) in any plane. Doors that are taller and/or wider are not covered against warp in this warranty. Definition of warp in a door: Warp is any distortion in the door itself, which includes other related terms such as ‘bow’, ‘cup’, and ‘twist’ and does not refer to the frame or jamb in which the door is hung. In the event of a claimed non-conformant door being warp, DSA may defer repairing or replacing the said door for up to a period of 12 months from the date of the claim, as it is not uncommon for a temporary warp, bow, twist, or cup condition to occur while the timber in the door adjusts to local temperature and humidity conditions. If a claim or the above condition is deferred, the deferral period shall not be included as part of the warranty period. In addition, doors that is above 8/0 is not covered under warranty. 2. 3. 4. Bow or nonalignment in the frame or jamb in which the door is hung if not purchased pre-hung from DSA. Defects or warping on doors that ordered on a slab only purchases. Physical appearance. Although we try to make a fair representation of our doors, which are displayed in our showrooms and catalogs finished, results in the finish, texture, color or appearance can vary from door to door. These are considered as natural variations in the timber color and texture and are not covered in this warranty. Variations of stile and rail color is natural and is not covered under warranty as a manufacturers defect. 5. Damage caused by others or beyond the control of DSA including not limited to damage caused by misuse, abuse, accidental or mishandling, or by flood, fire, earthquake, storm, tornado, or other natural acts of nature.
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