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4 A CUSTOMISED, VIRTUAL FLASH CARD FOR MANAGERS  Continued from previous page We have adapted the matrix to fit with the concept of Resilient Leadership. We are of the view that it provides a virtual framework for a mind map that all leaders/managers should find helpful. FOR CRISIS TIMES PREPARE (BEFORE) PERFORM (DURING) TRANSFORM (AFTER ) CRISIS TIMES GENERALISED, BROAD LEADERSHIP PRIORITIES NORMAL TIMES  Life preservation  Risk and injury reduction  Business Continuity  Adaptation  Flexibility  Innovation  Creativity  Change Management  Results  Impacts  Sustainability  Outputs  Governance/Legislation  Standards  Scanning & Planning & Budgeting  Human Resources Management & Development  Technology  Capacity  Compliance  Accountability/Transparency  Effectiveness  Efficiency LEADERS KNOW:  Who they are — BE — (such as beliefs and character)  What they KNOW (such as job, tasks, systems, processes and human nature)  What they DO (such as planning, implementing, motivating, and providing direction and control)  What they HAVE access to: (others’ skills, resources, equipment, supplies, finance)  Continues on next page MATRIX FOR BOTH NORMAL AND CRISIS TIMES BE (ARE) KNOW DO HAVE DO NOT

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