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5  Continued from previous page A CUSTOMISED, VIRTUAL FLASH CARD FOR MANAGERS RESILIENT LEADERS ARE (OR BECOME) — (BE)  Professional in all aspects of work  Examples of excellence at work and as people  Competent — in many aspects of Leadership and Management in general but also in their particular job  Organised and systematic in their work  Accountable  Courageous and confident  Politically sensitive and aware  Committed to the organisation and its Mission  Values-based — in which they are driven by a belief system based on integrity, equity and justice  Purposeful — not capricious  Optimistic — can focus on the positive or “up-side” in most situations while remaining objective in their assessment of situations  Transformational — they do not only improve their organisations but motivate their team members to become better people  Authentic — show the best of themselves but are true to themselves  Emotionally Intelligent and Emotionally Competent  Consistent — team members do not have to interpret their moods and are predictable in styles of leadership and interaction  Committed to their own wellness and that of their team  Humble — accept and embrace their own vulnerabilities and weaknesses  Results-driven — always with a sense of priority and urgency combined  Well informed — about the world, our region, their country, their organisations  Good mentors — formally and informally  Willing to sweat or get dirty, if that will help but do not “sweat the small stuff”  Self-secure but not arrogant or narcissistic RESILIENT LEADERS KNOW (OR GET TO KNOW)  The mandate and purpose of the organisation  Know how to lead and manage  How to deal with conflicts  The responsibilities of each team member  Threats, hazards, risks — especially the likely effects on the organisation and its people  The facts — they do not rely on supposition or speculation  How to build team competencies  How to contact team members even in crisis  Continues on next page

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