Continued from previous page achievements identified within the Charter roof. The pillars in turn must strive to reinforce the foundation through i) sustained citizen-centricity ensuring that government services make things better for people; and ii) continuous repair of the pillar structure to achieve better value for money in service delivery. This is critical because a lack of alignment of the pillar elements on the foundation can create tremendous barriers to advancement and quality for the public sector. The Triple Loop Model A number of adjunct documents and frameworks have been developed by CARICAD over the years to compliment the Charter framework in terms of ‘what’ the Charter Framework represents. The Intertwined Loops Framework presented at Figure 2 is intended to illustrate the ‘How To’ of the Charter Framework. The Triple Loop Model (TLM) is a metaphor that provides a creative way of thinking about public sector transformation. The Model seeks to explain the nature of organisational dynamics. It addresses the interrelatedness and intersectionality of the 3 Continues on next page Figure 1: Public Sector Transformation Charter for Caribbean Public Services 12
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