Do you need a tool to help with: Marketing Selling your new home or remodeling project Promoting confidence in you & your company Resolving Customer Concerns Avoiding misunderstandings “Nit-Picking” Customers Provide your Customers with an Illinois Quality Assurance Builder Standards Book! $30.00 ea. + shipping & taxes Each 200 page book includes Quality Standards for the most prevalent issues that arise between the Builder/ Remodeler and the Customer. Below is a sample of a common issue in Illinois, exterior concrete cracking. The standard is explained to define the expectations of quality craftsmanship for the Customer. These books will help eliminate problems before the project even begins! Only Members can buy these books! A Measurable Difference The Illinois Quality Assurance Builder Standards provides, new homebuyers and remodeling homeowners a way to measure the quality of the project against an industry approved set of standards. These standards create a series of performance standards that the builders and the homeowners can use to communicate and understand one others' expectations regarding the building or remodeling project. The standards address the most prevalent issues that arise between the builder and the customer before the project, and, most importantly, after the project is completed. All too often it is the undefined expectations that create the majority of the problems encountered in the building and remodeling processes. The standards will help eliminate problems before the project even begins. 6100 West Main Street – Maryville, IL 62062 or 618-343-6331 - tbutler@hbaswil.org 20 Sample of an Issue in the QA book. 4.4 Cracks in Exterior Concrete Observation: Exterior concrete - sidewalks, porches, patios, drive- ways, etc. - are cracked. Standard: Some random cracking of exterior concrete will occur and is to be expected. If settling causes cracks that exceed 1/4 inch width or 3/16 inch in vertical displacement, it is considered excessive. Builder’s Responsibility: The builder is responsible for correcting only those cracks that exceed the standard. An appropriate joint or crack filler can be used and is acceptable for a crack up to 1/2 inch in width or vertical displacement. Homeowner’s Responsibility: For aesthetic purposes, smaller cracks may be filled with a waterproof concrete caulk. While this may reduce the appearance of the crack, it should be noted that there will be a color and texture variance between the original concrete and the caulking. Discussion: Driveways, patios, and sidewalks should have expansion and contraction joints which help to control surface cracking. Refer to definition number 5 on page 9. Contained in the 200 pages of the QA Book are 22 section of the most prevalent issues encountered in the construction process. Each section contains numerous sub-sections of specific items. An example is the above 4.4 Cracks in Exterior Concrete. For more information or to order, contact Tracy Butler @ HBASWIL
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