MEMBER ADVISORY GROUP COMMUNITY LISTENS Did you know that Community Health Choice has a Member Advisory Group? It is called Community Listens. We want to know what you think. We want to share what Community is doing. At our meetings, Members share their thoughts about the services we provide. We are grateful for their input because it helps us serve you better. Members who attend a Community Listens meeting also get a sneak peek of upcoming Member events. Our latest Community Listens meeting was on August 23 in Beaumont at our Community Cares Center. If you would like to be a Community Advisor, please email Claudia.Garcia@CommunityHealthChoice.org. MEMBER SERVICES MEMBER HANDBOOK SPOTLIGHT STAR Do I have access to out-of-network services? We provide Members with out-of-network services that are medically necessary and covered benefits that are not available in our network. If those services become available, Members will need to go to one of our network Providers. Prior authorization is required, except for emergency situations. What if I get sick when I am out of town or traveling? If you need medical care when traveling, call us toll-free at 1.888.760.2600 and we will help you find a doctor. If you need emergency services while traveling, go to a nearby hospital, then call us toll-free at 1.888.760.2600. What if I am out of the state? If you need emergency services while traveling, go to a nearby hospital. What if I am out of the country? Medical services performed out of the country are not covered by Medicaid. CHIP AND CHIP NEWBORN What if I get sick when I am out of town or traveling/what if my child gets sick when he or she is out of town or traveling? If you/your child needs medical care when traveling, call us toll-free at 1.888.760.2600 and we will help you find a doctor. If you/your child needs emergency services while travelling, go to a nearby hospital, then call us toll-free at 1.888.760.2600. 4
5 Publizr Home