MEMBER SERVICES – MEMBER HANDBOOK SPOTLIGHT What if I am/my child is out of the state? If you/your child needs medical care when out of state, call us at 713.295.2294 or toll-free at 1.888.760.2600, and we will help you find a doctor. If you/your child needs emergency services when out of state, go to a nearby hospital, then call us at 713.295.2294 or toll-free at 1.888.760.2600. You/your child will need to return to our service area for follow-up care when well enough. We cover care for true emergencies anywhere you/your child go inside the United States. You do not need to call your/your child’s Perinatal Provider or Primary Care Provider before getting emergency care, but do call your/your child’s Perinatal Provider or Primary Care Provider and our Member Services within 24 hours of the emergency, or as soon as possible. What if I am/my child is out of the country? Medical services performed out of the country are not covered by CHIP. CHIP PERINATE What if I get sick when I am out of town or traveling? What if my child gets sick when he or she is out of town or traveling? If you/your child needs medical care when out of town or out of state, call us at 713.295.2294 or toll-free at 1.888.760.2600, and we will help you find a doctor. If you/your child needs emergency services when out of town or out of state, go to a nearby hospital, then call us at 713.295.2294 or toll-free at 1.888.760.2600. You/your child will need to return to our service area for follow-up care when well enough. We cover care for true emergencies anywhere you/your child go inside the United States. You do not need to call your/your child’s Perinatal Provider or Primary Care Provider before getting emergency care, but do call your/your child’s Perinatal Provider or Primary Care Provider and our Member Services within 24 hours of the emergency, or as soon as possible. What if I am/my child is out of the country? Medical services performed out of the country are not covered by CHIP. *Read your handbook at CommunityHealthChoice.org > Plans and Benefits. You may also ask for a copy through your My Member Account. COMMUNITY'S VALUE ADDED SERVICES Community’s Value Added Services are effective from September 1, 2018 – August 31, 2019. We are happy to offer these extra services to you. Limitations may apply. If you have any questions, call Member Services toll-free at 1.888.760.2600. STAR 24-Hour Nurse Hotline Nurse Advice Line for all Members 24 hours per day to help Members decide where to go to get the care needed. The nurses also provide health education, nurse-initiated follow-up, and network referrals. Transportation Services Extra help with getting a ride to a doctor’s visit when state services are not available Extra Vision Services Members receive a $100 allowance towards upgraded frames, lenses, and lens options or contact lenses every two years. The benefit period is measured from the date of service. When contact lenses are chosen, the allowance is 5
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