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We re syncing asset data to the cloud! We’re syncing asset data to the cloud! The agent immediately connects to the cloud agent platform and registers itself. We would expect you to see your first asset discovery results within a few minutes. This is a light scan that collects asset inventory data: IP address, OS, DNS/NetBIOS names, MAC address. Status messages are continuously updated. Learn more Be sure to Activate Agents If agent modules (VM/PC) were not already activated for the agent host, you can select Activate Agent from the Quick Actions menu (or do it for multiple agents in bulk using the Actions menu). If you skip this step your agents will sync inventory information only (IP address, OS, DNS and NetBIOS names, MAC address) and the cloud agent platform will not perform host assessments and report security threats. No agent status? You should see the status of your agent (on the Agents tab) a few minutes after installation. If there’s no status this means your agent has not been installed - it did not successfully connect to the cloud platform and register itself. There are 2 common reasons for this: 1) The agent host cannot reach the Qualys Cloud Platform (or the Qualys Private Cloud Platform if this applies to you) over HTTPS port 443. Check network access and be sure to whitelist the platform URL listed in your account. Just go to Help > About for details. 2) You have a custom proxy. Our Quick Start Guide > Cloud Agent Overview will help you with this quickly. Still need help? Click here to troubleshoot. 10

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