Teams Phone | Queues app (Premium) Collaborative call handling solution for team members and supervisors ! Manage customer calls, call queues, access reports, and analyze data ! Handle incoming calls, both PSTN and VOIP, by picking them from the call queue ! Make outgoing calls on behalf of the call queues or auto attendants ! Check call queue performance and work together with leads or colleagues Authorized users can monitor call queues and auto attendants in real-time ! Opt in or out team members, generate performance reports, configure call queues and auto attendants ! Update greetings and other delegated admin functions to improve performance Requires a Teams Premium license and will be available in the first half of 2024 Learn more Release timing: In development Microsoft 365 Roadmap
9 Publizr Home