Above & Beyond Above & Beyond These select Above & Beyond comments are about members who have received outstanding comments on Family Contact surveys for providing exemplary service and going above & beyond expected service levels. These members are now eligible for the Exemplary Service Award. Caldwell & Cowan Funeral Home Covington, Georgia The greeters at the front door and throughout the beautiful building, everyone you meet has a heart of gold and a helping hand. You can feel the love. At the most stressful time in my life, I had the greatest experience of professionalism, kindness and support. From my very first phone call to Judson Caldwell, I knew I was in great hands. I wouldn’t have done anything differently; everything was just as we wanted. Farmer & Son Funeral Home, Inc. Geneva, Nebraska The funeral home staff was very professional, and the services were TOP NOTCH. The service went above and beyond expectations. Farmer & Son is the BEST! All around, very accommodating and I wouldn’t have changed a thing. Brunswick Memorial Home East Brunswick, New Jersey From the moment we called and spoke to the receptionist, we were catered to as if it was their own family member being brought in. Details were followed through by everyone who assisted our family. The funeral director was EXCELLENT. His compassion and attention to detail was over the top! The ceremony was very accommodating to our family, relatives and friends. So many who attended expressed how they loved the service. I wouldn’t have changed a thing! Proko Funeral Home Kenosha, Wisconsin Shannon was helpful and very attentive to our needs and special details. Rachel was great with the visitation and making sure things went smoothly. The funeral director (Shannon) was very organized and knowledgeable. Good wit and empathy, she made FAMILY CONTACT THE GOLDEN RULE Above & Beyond this experience more of a memorial and celebration than a concern of sadness. The funeral service overall did a great job attending to our needs, being available and helping with the whole process. We appreciated the technology as they showed a slideshow of pictures. We appreciated all that the staff did to make this a great night. EXCELLENT, wish we would have used Proko for prior services. Thomas Funeral Home, PA Cambridge, Maryland Everyone showed compassion and accommodated our needs during this difficult time. Brian, the funeral director, went above and beyond to make sure my mother was happy with everything, and that means more than you will ever know. Words cannot describe how wonderful the whole ceremony turned out. It was a beautiful sendoff for my father. Janowiak Funeral Home, Inc. Ypsilanti, Michigan The staff was very polite, friendly and courteous. I called several times and they were always friendly, helpful and relayed the message if needed. Chris Janowiak, the funeral director, was the BEST. He worked with us and explained everything. He went above and beyond his job; he was friendly with a great personality – very helpful and courteous. I would recommend Janowiak to anyone. I’m very grateful; everything was what we wanted. It turned out to be a beautiful funeral! The Family Contact Program is a FREE member benefit that is simple to use and offers valuable information on your funeral home’s operations, services and staff through surveying families you’ve served. Enroll in the program today and you could be one of next year’s Exemplary Service Award winners. For more information or to OGR.org/family-contact-program or contact us by email at FamilyContact@OGR.org or (800) 637-8030. www.ogr.org | The Independent® 33 sign up, visit
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