Above & Beyond Above & Beyond These select Above & Beyond comments are about members who have received outstanding comments on Family Contact surveys for providing exemplary service and going above & beyond expected service levels. These members are now eligible for the Exemplary Service Award. Russell Colonial Funeral Home, Inc. Saint Clair, Missouri Russell Funeral Home is a wonderful, warm facility for a funeral. They attend to every detail. My mom had been in a nursing home prior to her death. She had lost a lot of weight – to the point that I hardly recognized her. Nancy did such an amazing job of making my mom look beautiful. Russell Funeral Home staff are such caring people who strive to make a difficult time bearable. Thank you so much for all you did for me and my family. Schoppenhorst, Underwood & Brooks Funeral Home, Inc. Shepherdsville, Kentucky We have been to the funeral home many times with friends, but never for our own family member. We have always found the staff to be incredibly kind and thoughtful. The funeral director was very knowledgeable, compassionate, and thorough. He was always ready and able to answer questions and worked with us to the best of his ability on everything. The service, visitation, and ceremony went very well. I felt like my dad was properly honored and everything was done in an orderly manner. I have never been through this process before, so I had no idea what to expect. Everything was done very respectfully and with so much compassion. We were very pleased and thankful for the services provided to us. Wenner Funeral Home Cold Spring, Minnesota I could not have asked for more genuine kindness, compassion, and attention to detail. The support and guidance through this difficult time was outstanding. 36 www.ogr.org | Winter 2021 FAMILY CONTACT THE GOLDEN RULE Above & Beyond There was not a single detail missed! The funeral director was so attentive, patient, understanding, and very professional. He made asking questions very easy and clearly answered all of them. Above and beyond care was given to my mother’s body as well as the service. We were able to make arrangements as appropriate with the times. The director gave us great suggestions and guidance. There is nothing I would change about the funeral and other decisions we made. Harrod Brothers Funeral Home Frankfort, Kentucky The staff at Harrod Funeral Home was amazing! They were all very kind, compassionate, very professional but still personal. Our family wishes were priority and carried out to the fullest extent possible. Our loved one as well as ourselves were treated with dignity and respect. The funeral director was very accommodating and patient with us while we worked out every detail (not making us feel rushed at all). He is top notch as is all the staff. An excellent job was done preparing my uncle for the viewing so that the limited attendance (due to COVID precautions) of his closest friends and family could say goodbye. They helped us display pictures to honor my uncle’s life. We felt so very blessed! The Family Contact Program is a FREE member benefit that is simple to use and offers valuable information on your funeral home’s operations, services and staff through surveying families you’ve served. Join OGR’s Family Contact Program today and you could be one of next year’s Exemplary Service Award winners. For more information or to sign up, visit OGR.org/family-contact-program or contact us by email at FamilyContact@OGR.org or (800) 637-8030.
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