Above & Beyond Above & Beyond These select Above & Beyond comments are about members who have received outstanding comments on Family Contact surveys for providing exemplary service and going above & beyond expected service levels. These members are now eligible for the Exemplary Service Award. Chapel of the Chimes Westland, Michigan The staff was attentive and compassionate to our entire family. They made us feel comfortable and did everything they could to meet our needs. I can only say positive things about them. They were concerned about my wellbeing because I had not been eating. They got crackers and multigrain bars for me to eat and bottled water immediately. Everyone was so caring. The fact that it could be viewed on Facebook was an additional plus for family members and friends who could not be there. I would not do one thing differently. They were so patient and willing to assist us. It made the difficult process to go through much easier. God bless every one of them for the fine job they do. The care of the director and his entire staff should be commended. Opsahl-Kostel Funeral Home & Crematory, Inc. Yankton, South Dakota Very professional and caring people – attention to the finest detail. They felt like family. They called several As funeral directors are forced to change the way they do business amid the pandemic, feedback from the families you serve is more important than ever - and you can get it even faster if you encourage families to fill out the online form instead of using the paper form. Not using online forms yet? Contact Krystal Flores at KFlores@OGR.org to get your funeral home’s custom link. 36 www.ogr.org | Summer 2021 times and texted to see how the family is doing. We could talk to them anytime without feeling like they were in a hurry or being pushy. It felt like I was talking to my family because they were so caring and giving and willing to go the extra mile to make things perfect despite of COVID-19. If my wife could be alive, she would hug Kevin and say thanks for something very special. It was the best. Everything was perfect. It was just the way we wanted it and more. Zwick & Jahn Funeral Home Decatur, Indiana The whole staff at Zwick & Jahn was absolutely AMAZING! Their attention to all details was unbelievable. I never experienced such a high level of care and customer service in the other funeral service I had to plan, as I did with Zwick & Jahn. I was totally impressed. Zwick & Jahn is truly an outstanding funeral home in all respects. Working with Jon was a pleasant experience at this stressful time. Jon was very professional, caring and was a tremendous help in assisting us. I would do nothing differently. Zwick & Jahn Funeral Home far exceed my expectations!
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