Above & Beyond These select Above & Beyond comments are about members who have received outstanding comments on Family Contact surveys for providing exemplary service and going above & beyond expected service levels. These members are now eligible for the Exemplary Service Award. Montgomery & Steward Funeral Directors, Inc., Pueblo, California The staff at Montgomery & Steward Funeral were very helpful during such a difficult time. I did not have to worry about a thing, they handled every detail perfectly. I would highly recommend them to others. The funeral director could not have been more helpful and made such a good impression on me and my family. He was always available to answer any questions I had. He was very knowledgeable, compassionate, and made me feel that he had all the time in the world to work with me on every detail. Montgomery & Steward went above and beyond to honor my family and gave my mom (deceased) great dignity and class. I received so many comments on how well everything was done. I would not change a thing. My mother’s funeral was a beautiful tribute to her, because of all the attention to details. Several people came up to me after the service and said that they will be making funeral arrangements at this funeral home. Very impressed! Davenport Family Funeral Home and Crematory, Crystal Lake, Illinois When I first called Davenport Family Funeral Home and Crematory, Katie was the one who answered the phone and she was so calm and helpful to me. Peggy came to pick up my mom (deceased) and was patient and waited over an hour for my sister to be able to see my mom before they took her away. Peggy made us feel comfortable and was very helpful in explaining everything to us during our first meeting. She did a great job at being available to answer calls or questions after we met. I had so many people comment on how beautiful my mom looked and how nice the funeral Above A FAMILY CONTACT THE GOLDEN RULE & Beyond home felt. So many thanks to Bridget, Nancy, Bob, and Kelly for being there during the wake. Kelly, thank you for bringing mom to her resting place in Wisconsin on one of the snowiest, coldest days of the year. I know my mom would have been very impressed with how Davenport Family Funeral Home handled everything. Thank you to all for making such a sad time in our lives feel so beautiful and comforting to us. Plummer Funeral Services, Inc., Litchfield, Illinois The staff at Plummer Funeral Services are very compassionate and caring. They ensured that our family was treated with respect and that every detail of the funeral was accomplished to perfection. I met Terry Plummer (funeral director) when he came to pick up my mom (deceased). He was so helpful and personally took one of my family members to the funeral home for the service. This meant a lot to me to see he cared and showed such compassion. I knew my mom was in the best hands! Terry Plummer communicated with me many times before and since the funeral to ensure that I am personally doing ok. The funeral home presented my mom beautifully. I was very pleased and proud of the funeral arrangements and I know my mom was “happy” on her “final day.” Nothing else could have been done differently. The staff made sure every detail was carried through excellently. Plummer Funeral Services is the best! Heafy-Hoffman-Dworak-Cutler Mortuaries, Omaha, Nebraska The staff at Heafy-Hoffman-Dworak-Cutler Mortuaries provided outstanding service. They all showed kindness, compassion, and prompt replies to our needs. They were flexible to all our special requests and kept www.ogr.org | The Independent® 37
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