Statement of Service Performance What This Means The NZRF continued to provide consistent and responsive support to VIPs and their whānau throughout the year. Demand for support remains strong, reflecting both the ongoing needs of players already within the NZRF family and the addition of new players requiring assistance through both new VIP and Near Miss programmes. Our focus remains on delivering timely, personalised support that recognises the lifelong nature of catastrophic injury and the importance of maintaining dignity, independence, and connection for players and their whānau. In an uncertain economic environment, the NZRF continues to exercise prudent financial stewardship to ensure support remains sustainable for current and future VIPs. Use of Judgements in Service Performance Reporting In preparing this Statement of Service Performance, management has applied professional judgement to identify the outcomes and outputs that most accurately represent the NZRF’s mission and strategic direction. The performance metrics included are intended to offer insight into the NZRF’s work and its broader impact. They facilitate assessment of the NZRF’s effectiveness and keep stakeholders and the wider community informed about services provided throughout the year. The service performance data presented here aligns with the information the NZRF uses internally to track performance and guide organisational decision-making. These deliverables feed into near and long-term outcomes that advance the NZRF’s commitment to standing beside rugby players and their whānau as they navigate the profound effects of life changing catastrophic injury. As measurement and evaluation frameworks continue to mature, further indicators may be introduced in subsequent reports to illustrate advancement toward extended outcomes. Description of Medium to Long-Term Outcomes Indicative Medium-Term Outcomes (2–3 years) • • • • • • Strengthen financial resilience and diversify funding to support future generations of players and whānau Continue to be the trusted lifeline for rugby players who suffer life-changing injuries Strengthen data, systems and organisational capability Increase visibility and understanding of the NZRF’s value and impact Contribute to research and sector learning Continue to advocate for improved outcomes for seriously injured players Longer-Term Outcomes (5 years) • • Review and refresh strategy to ensure ongoing relevance Build a resilient legacy organisation that endures for future generations 30 ANNUAL REPORT 2025
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