ADMS1419 Business Communications This course provides the study and practice necessary to develop competence in using language effectively and appropriately in business communications. Emphasis is placed on providing a practical grasp of the principles of English usage and style that build the framework for effective business communication. This course develops basic writing techniques for use in composing memos, e-mail messages, and letters. (Prerequisite: ENGL0528, a minimum score of 78 on the Accuplacer Reading Comprehension Test, a minimum score of 1047 on the MN Comprehensive Assessment Reading Test, a minimum score of 18 on the ACT English Test, a minimum score of 480 on the SAT Evidence-Based Read/Write Composite Test, or a minimum score of 250 on the Accuplacer NG Reading Test.) (3 Credits: 3 lecture/0 lab) ADMS1420 Office Procedures This course provides an overview of procedures and theory for administrative support personnel. Students will identify the personal qualities, skills, and technical knowledge required of the administrative professional in today’s business environment. The following topics will be explored: teamwork, managing stress, ethical behavior, customer service, technology etiquette, travel arrangements, and processing workplace mail. A summary of the job search process and preparing a resume is included. An overview of standard filing rules published by the Association of Records Managers and Administrators (ARMA) is incorporated through the use of a filing simulation kit. (Prerequisite or Concurrent: ADMS1417, or ADMS2410) (3 Credits: 3 lecture/0 lab) ADMS1421 Customer Service Concepts This course provides an introduction to customer service concepts and skills that are essential for professionals in today’s business environment. Effective customer service techniques ranging from appropriately resolving customer complaints, exceeding customer expectations, and analyzing the impact of customer satisfaction will be studied. (Prerequisite: None) (3 Credits: 3 lecture/0 lab) ADMS1424 Integrated Office Skills An emphasis will be placed on learning transferrable skills such as effective written and verbal communication in the workplace; office efficiency via file management, ergonomics, and time management; and seeking assistance via the internet, software help menus, and editing/proofreading. Through the use of an office simulation, the student will perform tasks based on actual job situations that utilize the skills necessary to work in a computerized office as well as problem solving, decision making, and teamwork. The office simulation uses a variety of business application software including word processing, presentation graphics, e-mail, and the Internet. (Prerequisite or Concurrent: ADMS2410) (2 Credits: 1 lecture/1 lab) ADMS1425 Desktop Publishing with Publisher This course provides an introduction to Microsoft Publisher. Topics include creating and editing single-page and multi-page publications, using wizards, commercial printing considerations, editing text, colors, and graphic design objects, personal information sets, logos, the Pack and Go Wizard, plus using Publisher to create flyers, newsletters, brochures, logos, and calendars. Also included are topics covering business forms such as letterhead, business cards, envelopes, and labels with mail merge, business cards, invoices, fax covers, and tables. (Prerequisite: ADMS1417 or equivalent) (2 Credits: 2 lecture/0 ADMS2411 Keyboarding II This course covers production typing using basic business formats. In addition to reviewing office document formats from ADMS 2410 (Keyboarding I), new formats of multiple-page documents and those requiring use of additional word processing features will be covered. Students will continue to develop speed, accuracy, and proofreading skills while demonstrating proper office ergonomics. (Prerequisite: ADMS2410 or equivalent) (3 Credits: 2 lecture/1 lab) ADMS2416 Word Processing Applications The student applies the knowledge and skills he/she has developed in Word Processing I and II. (Prerequisites: ADMS2410 Keyboarding I, and ADMS1417 Word Processing I and ADMS2417 Word Processing II) (4 Credits: 4 lecture/0 lab) ADMS2417 Word Processing II This course covers utilization of word processing software to increase proficiency in operating word processing software. (Prerequisite: ADMS1417) (2 Credits: 2 lecture/0 lab) ADMS2418 Word Processing I & II This course covers utilization of word processing software to perform basic word processing applications and to increase proficiency in operating word processing software. (Prerequisite or Concurrent: ADMS2410) (4 Credits: 4 lecture/0 lab) ADMS2421 Online Customer Service Strategies Building on customer service concepts learned in prior coursework, students will apply their skills and knowledge to online technology used in the customer service profession. Students will assess the need for online customer service and support, develop effective strategies for providing customer service online, and will learn the foundations of building and maintaining an online social media presence for business. (Prerequisite: ADMS1421 Customer Service Concepts) (4 credits: 2 lecture/2 lab) ADMS2422 Human Relations in Business This course will introduce the student to human relations with a focus on the business world. After defining human relations and its importance in work-related situations, methods to improve personal and organizational communication will be considered. Developing a professional presence, responding to personal and work-related stress, building self-esteem, resolving conflict, building relationships, achieving teamwork, and dealing with difficult people will be studied. (Prerequisite: none) (4 credits: 4 lecture/0 lab) Course Descriptions 107 ADMS1452 Electronic Presentations for Business Professionals This course will allow the student to produce professional-looking presentations using Microsoft PowerPoint. Students will learn to create, edit, and publish presentations with illustrations and shapes, custom backgrounds and SmartArt Diagrams. Use of diagrams, tables, pictures, video, sound, and animation effects will also be discussed. (Prerequisite: None) (2 Credits: 2 lecture/0 lab) ADMS2410 Keyboarding I Students will learn the alphabetic and number keys by touch using proper techniques on the computer keyboard; improve speed and accuracy; format basic business documents including memos and letters; and proofread and apply language arts skills. (Prerequisite: None) (3 Credits: 2 lecture/1 lab)
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