WHERE TO GET ADVICE If you experience any tenancy-related problems while renting privately in Liverpool, you can get free, confidential advice and support. You can contact your students’ union, who have advisors available or you can get in touch with Liverpool Student Homes Housing Advice Service. 0151 794 3296 LSH@liverpool.ac.uk www.liverpoolstudenthomes.org Property disrepair Not having any heating or hot water and other disrepairs that the landlord is responsible for but has not fixed. Deposit problems Issues with your deposit and getting it back at the end of your tenancy. Landlord disputes Problems with your landlord or agent, such as calling at your property unexpectedly without notice. 43 Contract checking Unsure about your contract (tenancy agreement) or if you don't understand what it means. Damp & mould Problems with damp, mould or leaks in the property that are ongoing despite being reported to your landlord. Tenants’ rights Understand what your rights and responsibilities are as a tenant and what your landlord’s obligations are.
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