Disputes with your accommodation provider LSH accredited providers If you are having problems with your accommodation provider (landlord, letting agent or private hall) and they are accredited with Liverpool Student Homes, you can raise a complaint www.liverpoolstudenthomes.org Deposit protection Deposits taken by accommodation providers for Assured Shorthold Tenancies must be put in a government authorised protection scheme - see below. You should be given the details about the scheme within 30 days of giving the money to your accommodation provider. Schemes protect the money and help to resolve disputes between tenants and landlords. Deposit protection schemes Tenancy Deposit Scheme www.tenancydeposit scheme.com Deposit Protection Service www.depositprotection.com My Deposits www.mydeposits.co.uk 18 and an LSH Housing Advisor will investigate your case. A formal procedure will be followed with the aim of resolving disputes while advising you of your tenancy rights. Letting agent redress schemes Letting agents are legally required to be a member of one of the government redress schemes detailed below. You can contact the scheme to complain if your letting agent has failed to resolve an issue that you have raised. This could include: inaccurate property descriptions, deposit disputes and slow/poor service. Letting agent redresss schemes The Property Ombudsman (TPO) www.tpos.co.uk The Property Redress Scheme www.theprs.co.uk
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