and task progression like a hawk. I added more frequent check-ins to the project and implemented a condensed timeline to get things moving faster. At the time, I convinced myself I was being a considerate and good leader who was just applying a method for success to the project and for the benefit of my colleague. Because good leaders, I thought to myself, understand the responsibility of ensuring their team is wellpositioned for success, and applying this added oversight Instead, I was seen as more like an incessant “Mother Hen”! Well, my colleague was right about my management style, as my approach of constant engagement and monitoring was not needed or appreciated. They did not understand why I had taken this approach to manage the project, and even worse, I did not let them know why I had implemented this new tactic. The project goal I had in mind was agreed to. This approach would, of course, require my report to work faster, beyond our agreed-to plan, and it would complete the task ahead of time. For example, if a car dealership communicates to you, “Sir, I will have your car fixed in 72 hours,” this is the expectation and agreement between the two parties, and one you will expect them to deliver on and hold them accountable to. If the dealership does in fact deliver your car within the time frame of 72 hours, you are happy; ce may ward off great f impatience may ruin a overb.” was just a tool to help achieve this goal. At least, that was my intention. I later found my team member had a different perspective about the application of this wonderful management approach, as they did not see me like a hawk hovering over them with a watchful eye. for my team member was based on good intentions and strictly for their benefit— to get the project done quickly. My plan was to help my colleague understand the value of under-promising and overdelivering in the business world, as this will give you the opportunity to exceed expectations beyond what however, if the dealership delivers your car in 48 hours, this delivery is more than what you had agreed to and exceeds your expectations, which results in a delightful customer experience, all because you get your delivery ahead of schedule. From this perspective, my 23
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