ISBN : 978-81-963532-2-3 (E-Book) Training(4.18) Trainingneedsmust beidentified andmet. SalientfeaturesofISO9001certification ThesalientfeaturesofISO9001areasfollows: All documents concerned with the development of a software product should be properlymanaged,authorized,andcontrolled.Thisrequiresaconfigurationmanagementsyste mtobe in place. Properplansshouldbepreparedandthenprogressagainsttheseplansshouldbemonitored. Important documents should be independently checked and reviewed for effectivenessandcorrectness. Theproductshouldbetestedagainst specification. Several organizational aspects should be addressed e.g., management reporting of thequalityteam. ShortcomingsofISO9000 certification Even though ISO 9000 aims at setting up an effective quality system in an organization, it suffersfrom several shortcomings. Some of these shortcomings of the ISO 9000 certification process arethefollowing: ISO 9000 requires a software production process to be adhered to but does not guaranteethe process to be of high quality. It also does not give any guideline for defining anappropriateprocess. ISO 9000 certification process is not fool-proof and no international accreditation agencyexists. Therefore it is likely that variations in the norms of awarding certificates can existamongthe different accreditationagenciesand alsoamongtheregistrars. Organizations getting ISO 9000 certification often tend to downplay domain expertise.These organizations start to believe that since a good process is in place, any engineer isas effective as any other engineer in doing any particular activity relating to softwaredevelopment.However,many areasofsoftwaredevelopmentare sospecializedthatspecialexpertiseandexperienceintheseareas(domainexpertise)isrequired.I nmanufacturing industry there is a clear link between process quality and product 133 Software Engineering Keerthana P, Manasa KN, Ganga D Bengal
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