ISBN : 978-81-963532-2-3 (E-Book) Fig.28.1:Evolution ofqualitysystemand correspondingshift inthequalityparadigm ISO9000certification ISO(InternationalStandardsOrganization)isaconsortiumof63countriesestablishedtoformulate and foster standardization. ISO published its 9000 series of standards in 1987. ISOcertificationservesasareferenceforcontractbetweenindependentparties.TheISO9000standard specifies the guidelines for maintaining a quality system. We have already seen that thequalitysystemofanorganizationappliestoallactivitiesrelatedtoitsproductorservice.TheISOstanda rdmainlyaddressesoperationalaspectsandorganizationalaspectssuchasresponsibilities, reporting, etc. In a nutshell, ISO 9000 specifies a set of guidelines for repeatableand high quality product development. It is important to realize that ISO 9000 standard is a set ofguidelines for theproduction process and is not directlyconcerned about theproduct itself. TypesofISO9000qualitystandards ISO 9000 is a series of three standards: ISO 9001, ISO 9002, and ISO 9003. The ISO 9000 seriesofstandardsisbasedonthepremisethatifaproperprocessisfollowedforproduction,thengood quality products are bound to follow automatically. The types of industries to which thedifferentISO standardsapplyareas follows. ISO 9001 applies to the organizations engaged in design, development, production, and servicingofgoods.This isthestandardthat isapplicable tomost softwaredevelopment organizations. ISO 9002 applies to those organizations which do not design products but are only involved inproduction. Examples of these category industries include steel and car manufacturing industriesthatbuytheproductandplantdesignsfromexternalsourcesandareinvolvedinonlymanufactu ring those products. Therefore, ISO 9002 is not applicable to software developmentorganizations. ISO9003appliestoorganizationsthatareinvolvedonly ininstallationandtestingoftheproducts. Softwareproductsvs.otherproducts Therearemainlytwodifferences between softwareproducts andanyothertypeof products. Software is intangible in nature and therefore difficult to control. It is very difficult tocontrol and manage anything that is not seen. In contrast, any other industries such as 129 Software Engineering Keerthana P, Manasa KN, Ganga D Bengal
135 Publizr Home