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F&I 20/20 The F&I Professional’s Newsletter A Division of EFI™ VOL. 1, ISSUE 2 Top stories in this issue © F&I Spotlight F&I Pro Tip Stop Sign Show Me the Money F&I Pro Tip Dan Mason talks lender relations in this issue and how you can up your game by extending yourself more getting to know the reps and the programs. Page 4 Stop Sign Shannon Robertson has been trotting the nation and takes time out for some compliance perspective on self policing your products. Page 15 F&I 20/20 Spotlight F&I employee turnover. It’s arguably the greatest problem we face as an industry with no seeming end in sight. We interview some experts on the front lines for their take and those answers are eye opening. Check it out on Page 5 Show Me the Money G.P. Anderson returns with a message about time management. We all have 24 hours allotted to us daily. How are you spending yours? Page 11 Mad Marv The Four Walls of F&I. Page 16 News Around Town Produced by NADA's Industry Analysis division, NADA Market Beat is a monthly report on U.S. new light vehicle sales; it replaces the NADA Monthly Sales Recap. at June 2020 The Wallet Hub Q1 2021 Auto Financing Report Consumer research and ratings firm J.D. Power has released its December 2020 auto sales forecast, and the trends look slightly positive for the industry, as new-vehicle retail sales were projected to have a 1% increase compared to December 2019. Read about this expansive report here. 2

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