Here we are deep into the second quarter and the whirlwind of 2020 seems to be fading in the distance. Perhaps the most used acronym last year was easily COVID19. It struck fear into the hearts and minds of everyone because there was no treatment but you tough minded car folk rebounded. And from what I’ve seen already, many had record years in the box with the biggest W2’s ever. How is this even possible? Because you’re tough, that’s why! Most of us have been through some very trying times in the car business when things looked grim. 9/11, the dot.com bubble, the great recession and many more for you oldsters. Yet through it all, you bounced back stronger than ever. Car people are not your average run-of-the mill foilk. For more than a 120 years, you have persevered and even thrived in the face of regulatory overreach by the feds, snarky articles by so-called journalists and even flack from politicians. When I read success stories of how some have risen from the ashes, I’m encouraged to see what 2021 will bring. My prediction is, most will be logging records throughout this year. Lets continue showing them all how great this business is and keep on rocking! MM Bits & Pieces………. Partners... APCO Holdings, LLC's EasyCare and GWC Warranty brands, providers of F&I products offered by franchised and independent dealers across the country, have collaborated with the Association of Finance & Insurance Professionals (AFIP) to lead certification courses designed to give dealership professionals the knowledge they need to maintain compliance requirements. Read about it here. Movements… Kurt Hornung Named F&I VP at RV Retailer RV Retailer, LLC appointed Kurt Hornung as corporate vice president, finance & insurance. Kurt Hornung will be responsible for all F&I operations across providing training and development for RV Retailer’s store sales and F&I teams. He will be responsible for the company’s retail lending relationships and the industry-leading set of proprietary RV protection, service and assistance products offered in all RV Retailer stores. He will also be a key team member building out the customer loyalty programs of RV Retailer. He will report to John Rizzo, EVP and CFO. Giving it Back… Austin Toyota dealership gives back to the Latino community in a big way Three charitable organizations that serve Austin's Latino community believed they were being presented with a big bottle of sanitizer from Charles Maund Toyota. Instead, they were in for a big surprise — and a big check. 3 F&I 20/20© is a bi-monthly Newsletter for the professional F&I Practitioner. This publication is a division of Ethical F&I Managers (EFI™) and is copyrighted. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher at: Marv Eleazer 4043 Liska Circle Valdosta, GA 31605 fordpantera@yahoo.com (229)460-3310 Editorial Board Gregory Arroyo garroyo@dealersocket.com Tony Dupaquier tonyd@theacademylive.com Shannon Robertson shannon.robertson@afip.com G.P. Anderson gp.anderson724@gmail.com

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