W MM ell, we survived the first hair-pulling issue and are now back with more power-packed articles from professionals on the front lines to inspire, motivate and educate. From the amateur blogger to those in the mainstream media, the car business (F&I especially) has been under attack for decades. Like you, I fume when I read these so-called experts with an axe to grind trying to throw shade on our industry. They speak as if they spent a night in a Holiday Inn Express and are suddenly “woke” to the harmful secret stuff we car professionals keep hidden. The truth is, they’re just serving up last weeks article that was copied from one of their ignorant peers. They almost plagiarize each other in a mad race to meet a publishing deadline while doing practically no real research in a car dealership. It’s pathetic at best and downright laughable at the least. I’ll join you all in trumpeting the great men and women of this profession who daily do things the right way not only in their professional lives but also personally. I’m damn proud of what I see and read in EFI daily. The way you all jump in to solve a newbie’s simple question proves your greatness and dedication to this calling. Salud! Bits & Pieces………. Why Comply? “Someone is always watching. We should care about what they see.” James Ganther Esq. opines in Auto Dealer Today magazine on this simple yet critical question of significance. Naturally, we all intend to do the right thing yet should realize why it is we do certain things a particular way. Sometimes we don’t exactly know the “Why”. Ganther sheds some light on this in his usual flamboyant manner. Movements... Dan Mason was recently named Assistant VP National Sales Director for Principal Warranty Corp. He brings 23 years of retail automobile experience featuring cutting edge psychology based training to dealers across the country. Dan started his career as a lot porter and has held every position on the variable operations side of the dealership. Congratulations from all of us here at EFI 20/20. Bravo! Park Place Dealerships-in the Dallas/Fort Worth area-have quite an admirable reputation in the community. Many of the company’s leadership development classes are led by senior executives, with 90% of its managers being promoted from within. Park Place established a Women in Automotive Council to mentor and encourage their female members. Women hold positions at the highest levels, including parts directors and service directors, as well as sales, F&I and human resources managers. The company has been named to the Dallas Morning News “100 Best Places to Work” list for 10 consecutive years. Read about them here. 3 Gregory Arroyo garroyo@dealersocket.com Tony Dupaquier tonyd@theacademylive.com Shannon Robertson shannon.robertson@afip.com G.P. Anderson gp.anderson724@gmail.com F&I 20/20© is a bi-monthly Newsletter for the professional F&I Practitioner. This publication is a division of Ethical F&I Managers (EFI™) and is copyrighted. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher at: Marv Eleazer 4043 Liska Circle Valdosta, GA 31605 fordpantera@yahoo.com (229)460-3310 Editorial Board

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