VOLUNTEER OF THE MONTH Tom Keenan Our front desk volunteers set the tone for visitor’s experiences with the museum. We often receive feedback from the public that our front desk team makes them feel welcome and valued. For the month of October we’d like to recognize Tom Keenan who has supported the front desk for the past year. Jim Wahl, CSPM Security Officer, relies on the front desk volunteers to provide great customer service for our guests, “Tom has been an absolute pleasure to work with. He has gone out of his way to help fill vacant front desk openings on multiple occasions. His greatest asset is his friendly and upbeat greeting to guests.” We asked Tom to share what inspired him to join CSPM, “I enjoyed my first visit and was impressed with the museum.” His interest in U.S. history also made him think that it might be a good fit. Tom interacts with hundreds of guests each day, “The thing I most enjoy about the museum is meeting all the different people that come in and having conversations with them, sometimes local history and other times just related to my background or where they are from.” While Tom has learned a great deal about local history, his favorite story was hearing about how the community worked to save the El Paso County Courthouse from destruction. We often receive feedback from the public that our front desk team makes them feel welcome and valued. In his retirement Tom stays busy with a variety of volunteer roles and keeping up with his favorite hobbies of reading and working in his yard. Thank you Tom for supporting the front desk! MUSELETTER OCTOBER 2019| PG 8
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