December 2022 INSIDER CFSA INSIDE THIS ISSUE: Survey results are in: customer loyalty has shifted from where it was at in the past. Read CFSA Executive Director, Tim Murphy’s opinion on how loyalties have changed and where the future of customer loyalty is heading. PAGE 8 NFDA Recap: take an insider peek at the CFSA booth and happenings at the past NFDA International Convention & Expo! PAGE 6 Save the Date! The 2023 CFSA Annual Convention will be held at the Conrad Indianapolis. See more inside! PAGE 7 A quarterly publication of the Casket and Funeral Supply Association of America

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