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7 A CUSTOMISED, VIRTUAL FLASH CARD FOR MANAGERS  Continued from previous page  Monitor all work systematically  Change methods of work to adapt to unfolding circumstances  Learn lessons from all major hazard events, emergencies or crises  Plan and manage all meetings well  Submit reports on schedule  Reset Vision and Goals after carefully reviewing any crises  Lead efforts to create an organisational culture that is resilient  Praise in public but reprimand only in private (when necessary)  Empower and motivate the team  Speak truth to power (as tactfully as is required)  Enable and promote team development  Internalise new skills RESILIENT LEADERS HAVE (OR GET)  Both vision and a Vision for their organisations  Courage, tact and patience  A roadmap of how to achieve priorities  A personal strategy for politics (internal office & external)  Strategies that are flexible and adaptable  Reliable ICT systems  Back-up versions of critical information and data of all kinds  Personal stress management plans that they use consistently  Accountability systems for all levels of work  Personal protective equipment (PPE) suitable for all team members when needed  Functional strategic partnerships — formalised as may be required  Flexible and adaptable working arrangements and staffing structures  Keep the following plans current in their organisations  Strategic Plans  Operational Plans  Communications & Outreach Plans  Contingency Plans – all hazards  Evacuation  Business Continuity – major scenarios  Exercises, drills and practices  A strategy for politics  A strategy to “normalise” both work and life after a crisis  Continues on next page

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