Continued from previous page COMPETENCIES DESCRIPTORS/BEHAVIOURS Outcomes Focused Take responsibility for delivering expected outcomes on time and to standard, yet allowing the team space and authority to deliver objectives; use checkpoints and data to track progress, set up systems and processes to measure results, keep team accountable for actions; successfully manage, support and stretch self and team to deliver agreed goals and objectives; show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter, not allow unnecessary bureaucracy and structure to suppress innovation and delivery. Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance. Communication Set up processes to improve information flow at a departmental and wider organisational level as appropriate; impart accurate information (both verbal and written) in a timely way and is receptive to other peoples' opinions; share information across the organisation and externally; manage and engage with others in a straightforward, truthful, and candid manner; communicate persuasively when required; listen effectively and check to ensure understanding; understand who will be affected by an issue/change in approach and ensure all stakeholders are kept informed/communicated to appropriately; relay management and organisational policy and information with conviction, support and authority. Effective Planning Develop an understanding of own function’s strategy and how this contributes to departmental priorities; effectively plan what is to be achieved and properly coordinate and involve all relevant stakeholders; determine the necessary sequence of activities and the efficient level of resources required to achieve both short and long term goals; plan ahead and reassess workloads and priorities if situations change or people are facing conflicting demands; involve others in planning activities; shift resources to ensure delivery; monitor and manage team skills and competence to ensure sufficient resources are available to meet expectations; assess time and resources needed for projects or activities; develop practical and realistic plans that ensure efficient use of resources; plan how to deal with peaks and troughs in workload over time; develop contingencies and adapt plans as necessary. Systems Thinking Actively encourage ideas from a wide range of sources and stakeholders and use these to inform own thinking; be aware of the department’s and organisation’s impact on the external environment; act in a manner to promote and manage change and continuity; prepare for and respond to the range of possible effects that change may have on own role/team; create and encourage a culture of innovation and allow others to consider and make informed decisions; take initiative; learn from what has worked as well as well as what has not; work in ‘smarter’, more focused ways; continuously seek out ways to improve policy and process implementation and provide a leaner, more flexible and responsive service; make use of alternative delivery models including digital and shared service approaches wherever possible. Continues on next page 8
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