These outcomes are expected to increase staff productivity and customer satisfaction; improve delivery of HR goals; improve the economic output generated by Public Officers activities; and improve the delivery of public services needed to achieve Montserrat’s Social and Economic development goals. A key component of planning and delivery of the EEP is a Public Sector Task Force (PSTF) appointed by the Cabinet Committee, convened by the Programme Manager, who is responsible for implementing the Terms of Reference for the EEP. Members of the Public Sector Advisory Committee. The Public Sector Task Force includes fifteen (15) members drawn from: the Office of the Deputy Governor; the Labour Department; the Civil Service Association; the Nurses’ Association; Montserrat Union of Teachers; the Royal Montserrat Police & Fire Services; Human Resource Management Unit; a nominated representative from the Core Management Team (Executive Managers); selected representatives from Senior Public Service Managers (Directors); selected representatives from Public Service Middle Managers (Assistant Secretaries); selected representatives from Public Service Executive Officers; selected representatives from Junior Public Officers. Membership will be for a six-month rotatable term; the Public Sector Task Force (PSTF) is establishing teams to work on certain key areas of focus. Another important component is private sector input. A Private Sector Advisory Committee (PSAC) has been established, reporting directly to the Cabinet Committee (CCEE). This body includes members drawn from the private sector, comprising labour organizations, the Montserrat Bar Association, the media, finance and banking sectors, youth ambassadors, the business sector, Montserrat Christian Council and a member from the Legislative Assembly. The Private Sector Advisory Committee will advise the CCEE on: (i) private sector perspective on issues critical to human resource transformation; ii) delivery standards and mechanisms to improve customer satisfaction and service delivery to the general public; and (iii) the role of the private sector in supporting public sector efforts towards the provision of excellent services. 3 Cabinet, the public service and the public at large will be kept informed of developments and progress of the initiative through a comprehensive communication strategy, which would include frequent and interactive internal (public service) and external (public) communication, dialogue and consultation that is transparent and inclusive. Key achievements to date include: 1. The full establishment of the EEP Structure to include the CCEE, PSTF, Programme Manager and the PSAC. All with agreed Terms of Reference; convening weekly and biweekly meetings and advancing on the implementation of the programme. 2. An EEP Communication Strategy.The advancing of quick wins to empower excellence across the public service (badges for frontline staff; banners mounted to advance the EEP Vision, Mission, Motto and Tag line; suggestion box with cards and customer rating cards). This is coupled with the implementation of learning and development sessions to include telephone etiquette and customer service sessions. The implementation of the EEP through an Action Task Sheet as per the objectives outlined to be achieved. The duration of the EEP will be 18 months from its inception in March 2017. SOURCE: Cheverly Williams-Kirnon — Director, ODG/Programme Manager, GoM Empowering Excellence Programme Office of the Deputy Governor, Montserrat.
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