24 | NEWSFOCUS October 9, 2018 www.mygov.go.ke County’s Huduma Centre attracts over 6,000 clients 52 officers provide county and national government services which include provision of birth and death certificates BY KIMANI TIRUS KNA-EMBU O ver 6,000 customers visit Huduma Centre, Embu Branch weekly for various government related services. According to the manager Jane Theuri, the centre with 52 officers provides county and national government services which include provision of birth and death certificates, national identity card registration and certificates of good conduct among others. “However, there are services that we do not provide, for instance, we do not offer internship programmes because of limited space,” Theuri observed. She also noted that they have no space for a sign language interpreter to cater for the hearing-impaired customers. The manager, who was speaking to KNA in her office during customer service week, however noted that two members of the Huduma Centre staff had been trained in sign language and are now assisting in interpreting for the hearing-impaired clients. Customer 6,000 Customers who visit Huduma Centre, Embu Branch weekly for various government related services Ms. Jane Theuri (centre) together with another Huduma Centre staff advise a client during Customer Service Week Service Week which was established by International Customer Service Association (ICSA) in 1984 is held in the first week of October aimed at bringing awareness of services offered by institutions and companies to their clients and boosting morale, motivation and build teamwork among the staff. Concerning the threemonth shift pilot programme going on at GPO and City Square centres to guide on how to work on shifts from 6:30 in the morning to 7:30 in the evening, Theuri said the programme will be beneficial to the ever busy Huduma centres, with steady flow of customers within those hours. She noted that in Embu they prefer opening at normal hours from 8am and then extend to slightly after 5pm depending on the flow of customers. Theuri appreciated the introduction of the one stop service centres saying they have helped improve services to customers. “Customers are appreciating the centres as they are able to receive multiple services from the same place hence saving time,” she added. TEACHERS SERVICE COMMISSION REQUEST FOR EXPRESSION OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION) KENYA SECONDARY EDUCATION QUALITY IMPROVEMENT PROJECT Loan No./Credit No./Grant No: P160083 Assignment Title: CONSULTANCY SERVICE FOR DEVELOPMENT AND IMPLEMENTATION OF A SCHOOL BASED TEACHER SUPPORT SYSTEM (SBTSS) FOR ENGLISH SUBJECT Reference No: TSC/SEQIP/EOI/001/2018-2019 The Government of Kenya has applied for financing from the World Bank toward the cost of the Kenya Secondary Education Quality Improvement Project (SEQIP), and intends to apply part of the proceeds for consulting services. The consulting services (“the Services”) include enhancement of continuous Teacher Professional Development (TPD) and the consultancy is intended to provide technical support to the Teachers Service Commission (TSC) to develop and implement a School Based Teacher Support System (SBTSS) for the English subject of two years with an expected start date of January 2019. The Commission now invites eligible institutions to express their interest in providing the services. Objectives of the assignment: 1. Collaborate with TSC to develop and implement a School Based Teacher Support System for Teachers of English in targeted sub-counties [1] 2. As part of the SBTSS, develop and implement a professional development training program aimed at enhancing teachers’ mastery of subject matter content and pedagogic matter content knowledge in English and improve pedagogic skills of English teachers in targeted subcounties. Support TSC in monitoring and evaluation of these activities including data collection, analysis and preparation of reports. The detailed Terms of Reference (TOR) for the assignment can be found at the following website: www.tsc.go.ke or can be obtained at the address given below. The Teachers Service Commission now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. Interested institutions should demonstrate requisite qualifications and experience in rendering the services required. Additionally, the consultants are required to demonstrate that they meet the following requirements: 3. Institution’s background, governance structure, and registration: International bidders are encouraged to partner with local organization. 4. Have a minimum of five years’ experience in conducting similar assignments or experience in developing and implementing school based teacher professional development. Familiarity with the use of digital contents for teacher professional development is preferable. Attach relevant documentation as evidence. 5. Have a minimum of five years’ professional experience in collecting and analyzing data, documenting findings, and creating and presenting reports. 6. Provide evidence of successful implementation of similar assignments with relevant national and international organizations. Key Experts will not be evaluated at the shortlisting stage. The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected. A Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations. Further information may be obtained from the Procurement Office, 2nd Floor, Podium Wing, TSC House, and Kilimanjaro Road during the official working hours. Expression of Interest documents (One original and a copy) must be delivered in written form to the address below in person or by mail by 31st October, 2018 at 11.00 a.m The Secretary/Chief Executive Teachers Service Commission, Attn: Head of Supply Chain Management Services Private Bag, 00100, Nairobi, Kenya Tel: +254202892000 Email: ddprocurement@tsc.go.ke OFFICE OF THE DEPUTY PRESIDENT TENDER INVITATION NOTICE The Government of Kenya through the Office of the Deputy President invites tenders for the following air charter services:a) Helicopter-ODP/001/ONT/2018-2019 b) Fixed wing air craft-ODP/002/ONT/2018-2019 Interested service providers who are registered in relevant trades and categories, (proof of registration required) may obtain Tender Documents from Harambee House Annex 1st Floor, room 1B12/13, in person, or against written application. The non-refundable fee of Kshs. 1,000 is to be paid in cash at the Cash Office before 4.00pm on normal working days or in banker’s cheque payable to the Principal Administrative Secretary, Office of the Deputy President. Interested bidders should note that only those meeting the criteria indicated below as a minimum, supported by relevant documents at submission will be considered for further evaluation. The Bid Bond must be in form of Bank Guarantee from a reputable bank or approved insurance company. 1. 2. Valid Air Operator Certificate (AOC) from KCAA. 3. 4. 5. 6. Valid Tax Compliance Certificate. Bank statements indicating sound financial standing and adequate access to bank credit line. Litigation History of the Company (both court and arbitration cases). Confidential Business Questionnaire. There shall be a pre-bid conference meeting on the 16th October 2018 at Harambee House Annex 4th floor boardroom at 10.00 am. One original and one copy of the tenders in plain sealed envelopes, marked tender number on the right hand side corner and bearing no indication of the tenderer should be addressed to:Principal Administrative Secretary, Office of the Deputy President, P. O. Box 74434 – 00200, Nairobi. and placed in the Tender Box on ground floor, Harambee House Annex or sent by post so as to reach the above address not later than 23rd October, 2018 at 10.00am. Submitted bids will be opened publicly in the 4th floor Board Room of Harambee House Annex soon after the above stated closing date and time in the presence of the tenderers or their representatives who choose to attend. Late bids will be returned unopened. Prices quoted must remain valid for one hundred twenty (120) days from the opening date of the tender. The Bid Security of Kshs. 500,000, which must be from an established bank, or approved Insurance Company, shall be valid for one hundred fifty (150) days from tender opening date. The Government reserves the right to reject any tender and does not bind itself to accept the lowest or any tender. HEAD SUPPLY CHAIN MANAGEMENT For: PRINCIPAL ADMINISTRATIVE SECRETARY
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