d) Obtain an exhibition license and observe the watershed period principles that apply to broadcast. e) Ensure that at least 40% of all events/entertainment content exhibited, publicly performed or aired shall be devoted to Kenyan entertainers. f) Ensure that hosts, promoters, providers, event managers shall be registered members of a relevant association. g) Describe to the consumers the amenities, facilities and services provided by the enterprise, whether by advertisement, brochure, or any other means. h) Explain details of charges for all events and entertainment services or facilities available, including cancellation terms. i) Make clear to consumers exactly what is included in all prices quoted for events and entertainment service or additional services/facilities, including service charges, taxes and other surcharges. j) Make clear to all prospective consumers in all manner of communication, conditions, details and, where appropriate, any restrictions on the access to the events and entertainment facility by the consumer before making any booking. k) Clearly communicate the price structure for events and entertainment or other services in advance. l) Give each consumer on request, details of payments due and a receipt for payment made. Presentation of the bill should be clearly detailed. m) Deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints from consumers with regard to an event/entertainment service. n) Be available during the entire event/entertainment period. o) Conduct themselves in a professional and ethical manner. p) Enable the appointed quality assurance officers to conduct quality audit at reasonable times. q) Have a zero-tolerance policy to prohibit any and all forms of bribery, corruption, manipulation, extortion and embezzlement. All business dealings shall be transparent and documented as openly and detailed as possible. r) Ensure that the premises and content are environment-friendly as guided by the relevant laws, regulations and guidelines. 13
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