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CHAIRMAN KEYPOINTS 16-17 1 3 5 Refined induction process for new people and Members Kathleen Plowman accepting a renewal of her position as CEO Halfway through the Strategic Plan 2015-2020 and well positioned for successful delivery 2 4 6 Value and appreciation of the M&E model and how committed our people are to our Members Three new directors welcomed to the Board Financial sustainability is the most challenging yet significant delivery ANNUAL REPORT SUMMARY 2016-17 3

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