How did we track? 17/18 Targets 2020 Targets > 75% industry benchmark Maintain (69% industry benchmark) Maintain (82% industry benchmark) 55% (47% industry benchmark) 75% (65% industry benchmark) > 84% industry benchmark 80% (67% industry benchmark) Maintain (67% industry benchmark) > 80% Better than industry benchmark Better than industry benchmark > 80% Better than industry benchmark Better than industry benchmark Better than industry benchmark ANNUAL REPORT 2016-17 45
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