THE SAUGUS ADVOCATE – FriDAy, JAnUAry 12, 2024 Page 7 MBTA Bids Farewell to 2023 and Welcomes the New Year with Momentum: Infrastructure Investments, Workforce Growth, and with Improvements in Commuter Rail Ridership T Expresses Gratitude for riders’ Patience and resilience; recognizes Frontline Workforce responsible for Day-to-Day Operations B OSTON – Reflecting on 2023, the Massachusetts Bay Transportation Authority (MBTA / Authority) underscored tangible progress in revitalizing the system’s assets and workforce to deliver more reliable service. Under the Healey-Driscoll Administration’s, Secretary Monica Tibbits-Nutt’s, and General Manager Phillip Eng’s leadership, the MBTA made critical investments to upgrade aging infrastructure, attract talent, and endeavor to regain rider trust – fueling momentum in the Authority’s revitalization. “The Healey-Driscoll Administration has allowed me the opportunity of a lifetime to lead this great organization as we rebuild and reimagine MBTA service both now and for the future. Our focus remains on improving reliability, enhancing service quality, and, above all else, ensuring safety. I’m proud of our dedicated workforce and the momentum we’re gaining as we work to foster a safety-focused culture committed to public service, strengthen operations, and restore rider trust,” said MBTA General Manager and CEO Phillip Eng. “I see the pride on my colleagues’ faces, evidenced as we turn the corner. I’m honored to be on this journey alongside them. As the important work continues in the year ahead, we move into 2024 with renewed determination to deliver the responsive, transparent, and accountable service that T riders deserve.” While the MBTA continues to build momentum thanks to infrastructure upgrades and new leadership focused squarely on the rider experience, it also recognizes the daily challenges for many who rely on public transportation across Massachusetts when any train or bus fails to meet expectations. The Authority remains deeply grateful for the patience and resilience demonstrated by riders and also recognizes the commitment and dedication of its frontline workers who keep the system running daily despite trying conditions. “They ride the buses. They take the trains. They off er us invaluable feedback. We know people rely on safe and reliable transportation, and that is why we are committed to delivering them a system that we can all be proud of,” concluded Eng. As the MBTA revisits the past year’s eff orts and looks ahead, several critical achievements in infrastructure upgrades, workforce rebuilding, service improvements, and more illustrate this momentum, which has been included below the fold in more detail: Key 2023 Highlights MBTA | SEE PAGE 8 8 Norwood St. Everett (617) 387-9810 Open Daily 4:00 PM Closed Sunday Announcing our Classic Specials Dine In Only: * FREE Salad with purchase of Entree, Monday & Tuesdays * Cheese Pizza - Only $10 Catch ALL The Live Sports Action On Our Large Screen TV’s SHOP LOCAL & DROP BY FOR DINNER! www.eight10barandgrille.com SABATINO INSURANCE AGENCY 519 BROADWAY EVERETT, MA 02149 Auto * Home * Boat * Renter * Condo * Life * Multi-Policy Discounts * Commercial 10% Discounts * Registry Service Also Available Sabatino Insurance is proud to welcome the loyal customers of PHONE: (617) 387-7466 FAX: (617) 381-9186 Visit us online at: WWW.SABATINO-INS.COM
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