THE REVERE ADVOCATE – FRIDAY, MARCH 28, 2025 Page 3 Meet Piper! The City of Revere’s latest innovation Mayor announced AI chatbot aimed to revolutionize customer service A t the 2025 State of the City Address, Mayor Patrick M. Keefe, Jr. announced the launch of the City of Revere’s latest customer service tool, Piper! Piper is a text messaging service that lets residents quickly and easily connect with the city 24/7 without the need to download an app. It was launched in partnership with Citibot, the leading provider of interactive chat solutions for local government. To start a conversation via text message, residents can text “Hello” to (844) 30 — PIPER (74737). Piper immediately responds with a short greeting explaining the ways residents can use the service. Piper combines advanced generative AI and machine learning to handle a wide range of resident needs. With support for 75 languages, it is also a valuable tool in creating an inclusive and accessible community. Residents can submit service requests to Piper, such as reporting a pothole to be fi lled, and can also ask questions, such as when City Hall is open or when the next City Council meeting is. If at any time during the interaction a Revere resident needs assistance or help from City staff , they can send in a message with Piper, and the appropriate staff member can follow up with them. “Piper will revolutionize the way residents communicate with City Hall: Its usefulness has no limits. People want answers at their fi ngertips, and now is the time. With profi - ciency in 75 languages, advanced AI technology, and supported by our 311 Department, Piper marks yet another elevation in access to City services,” said Mayor Keefe. Based in Charleston, S.C., Citibot LLC was formed in 2016 with a mission of making cities and counties accessible for all. Citibot cofounder/CEO Bratton Riley was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every resident. “People’s expectations of high-quality customer service are ever-increasing,” said Riley. “Cities like Revere are leading the way by delivering powerful solutions to maximize effi ciency and enhance access to information and vital services.” Revere is the first municipality in Massachusetts to adopt Citibot’s service. Lawrence A. Simeone Jr. Attorney-at-Law ~ Since 1989 ~ * Corporate Litigation * Criminal/Civil * MCAD * Zoning/Land Court * Wetlands Litigation * Workmen’s Compensation * Landlord/Tenant Litigation * Real Estate Law * Construction Litigation * Tax Lien * Personal Injury * Bankruptcy * Wrongful Death * Zoning/Permitting Litigation 300 Broadway, Suite 1, Revere * 781-286-1560 lsimeonejr@simeonelaw.net SABATINO/MASTROCOLA INSURANCE AGENCY 519 BROADWAY EVERETT, MA 02149 Auto * Home * Boat * Renter * Condo * Life * Multi-Policy Discounts * Commercial 10% Discounts * Registry Service Also Available Sabatino Insurance is proud to welcome the loyal customers of ALWAYS READY TO SERVE YOU: Our Staff are, Emma Davidson, Jeimy Sanchez, Josephine Leone, Marie D’Amore, Rocco Longo, Z’andre Lopez, Anthony DiPierro, Darius Goudreau, Laurette Murphy, Danielle Goudreau and Tina Davidson. PHONE: (617) 387-7466 FAX: (617) 381-9186 Visit us online at: WWW.SABATINO-INS.COM
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