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WE'VE GOT YOU COVERED. III. SERVICE CALLS A. As soon as the problem is discovered, You or Your agent (including tenant if specifically authorized by the Homeowner) must notify HWA for Service Requests to be performed under this Contract. HWA will accept Service Requests 24 hours a day, 7 days a week, 365 days a year at 1-888-HWA-RELY or online at www.HWAHomeWarranty.com. To be eligible for coverage, notice must be given to HWA prior to expiration of this Contract. B. HWA will dispatch Service Requests to an Authorized Repair Technician within 48 hours. If you request HWA to perform non-emergency Service outside of normal business hours, you will be responsible for any additional fees and/or overtime charges. C. In emergency situations (emergency usually considered to be loss of life or peril) HWA will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency Service. D. HWA has the sole and absolute right to select the Authorized Repair Technician to perform the Service; HWA will not reimburse for Services performed without its prior approval. E. You will pay the Trade Call Fee or the actual cost of the Services covered under this Contract, whichever is less. The Trade Call Fee is for each visit by an IV. COVERED SYSTEMS AND COMPONENTS The following systems and components are covered for the Homeowner only to the extent items are labeled as “Included” below and are subject to all other provisions, limitations and exclusions in this Contract, including the Limitations and Exclusions section. If Seller’s Coverage is elected and listed on the Coverage Letter then coverage in this section will apply in the same manner during the listing period for the Home Seller with the following limitations: Premium Coverage is not included or available. Seller’s Coverage is not available for sellers of investment and/or rental property. The Covered Property must be occupied by the owner or vacant to be eligible for Seller’s Coverage. A maximum of $1,500 in the aggregate will be paid during the listing period for any combination of Services provided for Heating System, Ductwork and Air Conditioning/ Cooling sections listed below. A. PLUMBING SYSTEM INCLUDED: Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots - Toilet tanks, bowls and mechanisms (replaced with builder’s standard as necessary), toilet wax ring seals - Instant Hot Water Dispensers - Valves for shower, tub, and diverter angle stops, rinses and gate valves - Permanently installed interior sump pumps (used for storm water only) - Built-in bathtub whirlpool motor and pump assemblies - Stoppages/Clogs, including hydrojetting, in drain and sewer lines up to 125’ from access point. Polybutylene piping is covered up to $1,000 in the aggregate during the Coverage Period. Main line stoppages are only covered if a ground level clean out is available. EXCLUDED: Stoppages and clogs in drain and sewer lines that cannot be cleared by cable, hydrojetting or due to roots, collapsed, broken, or damaged lines outside the confines of the main foundation (even if within 125’ of access point) – Stoppages and clogs that can only be cleared through roof vent - Access to drain or sewer lines from vent or removal of water closets and/or toilets - Cost to locate, access or install ground level clean out - Hose bibs - Collapse of or damage to water, drain, gas, waste or vent lines caused by freezing, settlement and/or roots - Fixtures, cartridges, shower heads and shower arms - Bathtubs and showers - Shower enclosures and base pans - Bathtub drain mechanisms - Sinks - Toilet lids and seats - Cabling or grouting - Whirlpool jets - Septic tanks - Water softeners - Pressure regulators – Recirculating Pumps - Inadequate or excessive water pressure - Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits - Sewage ejector pumps - Holding or storage tanks - Saunas or steam rooms - Backup and battery sump pump systems - Basket strainers. LIMITATIONS: HWA will pay no more than $1,000 for diagnosis, repair or replacement of any Covered System and Component that is concrete encased or otherwise inaccessible. HWA will pay no more than $2,000 in the aggregate during the Contract Period for any and all plumbing repairs required due to rust. PREMIUM COVERAGE INCLUDES: Fixtures and cartridges, faucets, shower heads and shower arms (replaced with chrome builders standard) - Interior Hose bibs - Toilets of similar quality ($500 limit on toilets). B. WATER HEATER (Gas, Tankless, Electric or Oil) INCLUDED: All components and parts, including circulating pumps. EXCLUDED: Low boy and/or Squat water heaters - Solar water heaters - Solar components - Fuel, holding or storage tanks - Noise - Energy management systems – Flues and vents - Commercial grade equipment - Problems resulting from sediment - Units exceeding 75 gallons - Drain pans and drain lines. LIMITATIONS: HWA will pay no more than $1,000 in the aggregate during the Coverage Period for repair or replacement of tankless or oil water heater. PREMIUM COVERAGE INCLUDES: Problems resulting from sediment. C. ELECTRICAL SYSTEM INCLUDED: All components and parts. EXCLUDED: Fixtures - Carbon monoxide alarms, detectors or related systems – Intercoms and doorbell systems associated with Intercoms - Inadequate wiring capacity - Solar power systems and panels - Direct current (DC) wiring or components - Attic and Whole House fans – Commercia-grade equipment - Damages due to power failure or surge, or loads greater than the system’s design - Circuit overload - Solar components - Energy management systems. LIMITATIONS: HWA will pay no more than $2,000 in the aggregate during the Coverage Period for any and all covered electrical repairs required due to rust. D. KITCHEN APPLIANCES 1. Dishwasher (Built-in) INCLUDED: All components and parts. EXCLUDED: Racks - Baskets - Rollers - Door seals – Portable dishwashers. PREMIUM COVERAGE INCLUDES: Racks - Baskets - Rollers - Door seals. 2. Garbage Disposal INCLUDED: All components and parts, including entire unit. EXCLUDED: Problems and/or jams caused by bones and foreign objects other than food. 3. Built-in Microwave Oven INCLUDED: All components and parts. EXCLUDED: Interior linings - Door glass - Clocks - Shelves - Portable or counter top units - Meat probe assemblies - Rotisseries - Door seals - Lighting and handles - Glass. PREMIUM COVERAGE INCLUDES: Interior linings - Rotisseries - Clocks - Door seals - Lighting and handles. 4. Range/oven/cooktop (Gas or Electric; Built-in, or Free Standing) INCLUDED: All components and parts. EXCLUDED: Clocks (unless they affect the cooking function of the oven) - Meat probe assemblies - Rotisseries - Racks - Handles - Knobs - Sensi-heat burners will only be replaced with standard burners - Door seals - Lighting and handles - Glass – Portable range/oven/cooktop. PREMIUM COVERAGE INCLUDES: Racks - Rotisseries - Clocks - Door seals - Lighting - Handles and knobs. Authorized Repair Technician, except as noted below, and is payable to the Authorized Repair Technician at the time of each visit. The Trade Call Fee applies to each call dispatched and scheduled, including, but not limited to, those calls wherein coverage is deemed Excluded, or denied. The Trade Call Fee is due if you fail to be present at a scheduled time, or in the event you cancel a Service call at the time an Authorized Repair Technician is on the way to Your home or already at Your home. Failure to pay the Trade Call Fee will result in suspension of coverage until such time as the proper Trade Call Fee is paid. After the Trade Call Fee is paid, coverage will be reinstated, but the Coverage Period will not be extended to cover the time of suspension. F. If Services performed under this Contract should fail, then HWA will provide for the necessary repairs without an additional Trade Call Fee for a period of 90 days on parts and 30 days on labor. G. No Services will be provided if the Authorized Repair Technician is prevented from entering a Covered Property due to the presence of animals, insects, unsafe conditions, or if the equipment is not easily accessible. In this event the Trade Call Fee will still be payable. FL9 2017 BRO

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