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Define building contracts clearly – building contracts need to recognise and spell out the leaseholder’s rights and obligations. 7 8 9 10 6 Consider carefully how works are procured – procurement of leaseholder works and the use of qualifying long-term agreements are a developing area of law and need to be considered carefully. Opting for a long-term framework, for example, could provide benefits in areas like social value but may be challenged by leaseholders for not yielding the cheapest price. Keep the works to programme– leaseholders tend to be very vigilant while the works are being delivered, so careful management of the delivery of works is essential. Landlords can of course use this to their advantage Draw up a plan for billing for the work – interim billing and final billing are options for billing and key stages towards full recovery. Great care must be taken to get the information in the bills correct. Put a recovery strategy in place – this needs to be agreed and communicated to leaseholders from the outset. Included should be early payment discounts, interest charges etc. 33

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