32 1 2 3 5 4 Hone your communications strategy – communication with leaseholders needs to be clear, unambiguous and, very importantly, timely. Develop an understanding of leasehold – it is complex and relies on landlords to collect precise data and accurate Information, receive good advice and develop a full understanding of what is involved. Understand definition of terms – many of the terms used in leases and leasehold negotiations are obscure but have precise meanings. Ten top tips for successful leasehold management Draw up a strategy for sustainable leasehold management – this must form part of the overall asset management strategy. Engagement is key – every effort must be made to build communication into a two-way engagement with leaseholders. The first time they hear about works should not be when they get the bill. Hold meetings to talk about proposed works, rather than simply send letters.
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