Deaf friendly Gloucestershire This new feature in the Hear for You newsletter is our way of celebrating local businesses which have made steps towards becoming deaf friendly. We're delighted to kick-start the feature with Western Power Distribution (WPD). You may recall has been supporting GDA for some time now - most recently when they sponsored the Improv Comedy event back in June. We spoke to Michael Clarke at WPD about steps they are taking to make their business more accessible to deaf and hard of hearing customers. "We are thrilled to be announced as the first ‘Hear for You’ deaf friendly company. We have been working with the GDA for around three years now and have built a great relationship with them. We are keen to support the work that the GDA does and have been fortunate to experience first-hand the valuable work they do to provide care and services to the Gloucestershire deaf community. We pride ourselves on providing the best service possible to all customers. As such, WPD holds the nationally recognised Louder than Words Charter Mark accreditation for businesses offering excellent levels of service and accessibility for customers and employees who are deaf or have a hearing loss. Our latest initiative has been to produce a power cut advice leaflet specifically for the hearing impaired community, which provides specific guidance and contact information. In situations like a power cut it can be particularly worrying for some and so we offer a priority service to customers who are hearing impaired so that they can contact us quickly and easily. Please register your details with us and we will enter you on the Priority Service Register so that you receive additional support in a power cut. Further details can be found on our website www.westernpower.co.uk or by calling 0800 917 7953 (You can use Text Relay by dialling 18001 first with your text phone). We look forward to maintaining our links with the GDA and provide further help and support to them in the future so that they can continue their good work." 11
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